BAA's Contempt for Passengers
I'm lucky in that I am not a business traveller and have a wider choice of what airport I use. BAA's idea of herding everyone through their absurd shopping mall shows a fundamental contempt for the users of T5. This contempt is seperate from from the operational cock up in that it was planned at an early stage and is therefore deliberate.
When I want to go shopping I go to Tesco. If I ever want a £1,000 handbag I'll go to Harrods. I don't mind flying with BA but not if I am required to jump through BAA's hoops to get to them. A lot of PPRuNe posters have said that they are avoiding LHR as they avoid the plague and this must be having an impact on BA's profits. If BA cannot sort this out they are going to be taken down by other hungrier airlines. Until then it's a case of "sorry you don't sell want I want to buy".