I'm nearing completion of my PPL (hopefully <img border="0" title="" alt="[Roll Eyes]" src="rolleyes.gif" /> ) - so I've been at the receiving end of the system for the last few months.. .. .Frankly, I'm still amazed that many airfields/clubs stay in business. It seems there is little distinction between 'airfield', 'flying club', and 'flying school' and most operators simply try to lump all three together resulting in a total lack of any perceivable business model; and plenty of confusion for the poor customer.. .. .There really is no excuse for p*ss-poor customer service in the 21st century - especially in 'GB Plc' where about 70% of us work in the service sector. Why do I constantly feel that the clubs are doing ME a favour by taking MY money?. .. .Unclear charging schemes, archaic booking systems, old-boy-networks, useless out-of-date web sites, unstructured instruction - just some of the problems found at many airfields I've visited.... .. .At least if the staff wear jumpers or stripes you can tell who they are - often their behaviour is no clue whatsoever. <img border="0" title="" alt="[Mad]" src="mad.gif" /> . .. .Sorry for the rant - but sometimes it seems to me the whole (private flying/training) business relies on stretching our enthusiasm to the limits.