Interesting that there was an one-pager in 'Pilot' a month or so back by an American saying exactly thesame thing about his countries GA (light aircraft) industry.. .. .I really find the tone of the letter a little puzzling - does he expect to find flying clubs beating a path to his door? OK, so customer service is often sadly lacking, but never in any of the flying clubs I've visited, either by air or by car. As for the conditions of the aircraft, most are 20 years old and get a heavy useage. They stand outside all year in all weathers, often on grass. Is it any suprise that most Club aircraft, especially after the rain we have just enjoyed, are distinctly grubby? (Please don't look at my car either).. .. .At my Club, all the instructors wear blue wooly-pullys. It means that you know who is who and gives a professional appearance to any visitor having a traii lesson.