Originally Posted by WHBM
The above is mostly a commentary on BAA rather than BA.
The fact though is that all the materials trumpet T5 as a BA experience, not BAA (even though BAA owns it), and that the lowly SLF can't be blamed for lapping up all that marketing palaver and believing that this is a BA fiasco.
I saw something similar on Monday inbound from BCN. I take the Oxford Airline bus to Oxford from LHR, and inbound it drops people off at T5 and then Central, then outbound picks people up at Central and returns to T5 before hitting the M25 for Oxford.
While stopped at T5, two very confused foreign arrivals approached our bus asking how to get to Central because they had to continue their journey from T2. They were apparently told by staff in T5 to take a bus. Which one they were not told. Our bus driver politely told them to go back into the terminal and look for the 'Trains' sign to take the Tube or the next Heathrow Connect to Central. Why ground staff in the terminal couldn't do that is beyond me.
A disinterested staff member stood a few yards away but didn't lift a finger to help.
S.