Quote:
At least BA isn’t killing its customers (at least not yet)...
Dave Bloke
They're trying though. Try doing a "Pan Pan" into LHR with a medical emergency. Speedbird Airport Centre, or "55" as they're known, would seem to be incapable of organising a suitable reception committee without a significant wait. If I were you, I'd divert.
Speaking as Pax and PPRuNer, everything I have ever heard in here is that the British staff are brilliant. We hear many folks saying that the London people are in the top five of the world and that, when declaring a Pan or Mayday, everything works for them. You might like to find the appropriate forum to discuss this issue.