I agree and I think most other people would too. When you think Servisair you generally associate this to bad handling (I admit not everywhere!!) but time and time again it seems to be the people at the top of the ladder who simply should not be there.
Servisair do have some very talented and hard working people its a shame they are let down by such poor management.
From what I hear Servisair made a piss poor attempt at keeping the contract (excuse my language).
Hopefully the staff at LHR will go onto better employment and hopefully better management!!!!