In 3 years time, when you are struggling to get a seat in departures, after it takes 20 minutes to clear security,....
You dont have to wait until 2011 for this to happen. Pay a visit anytime during the morning rush and you wud do well to get through in 30 minutes. I agree not a building problem but a "manning" issue which the people who should be thinking about customer care dont even bother thinking about it.