Sunfish
The cause of this Mr. Chinook, is that your management doesn't have detailed knowledge of that which they seek to manage. Therefore they design systems and procedures they way they think the system should work, not the way it actually works.
And THAT is very much what I associate with the dreaded MBAs. They are AIUI taught that they don't NEED to know such things in order to manage. The craziest concept ever in my simple little mind.