Hi All.. . With regard to monitoring the provision of service by A/G or FISO. CAA ATS Safety Regulation do monitor service but, as their main responsibility is to full ATC units they will only generally be aware of misuse or poor A/G or FISO work if you tell them. So if you feel the service was poor or misleading enough to warrant a complaint to them their phone numbers are... .(Southern Region) 01293 573426 (Gatwick). .(Central) 0161 499 3055 (Manchester). .(Northern)01786 431401 (Stirling). . . . Personally I agree with a lot of the previous posts that the problem lies with the fact that many service providers expect anyone qualified, (I hope), to handle the radio who happens to be near it! If this is combined with a lack of pilot knowledge of what the service being provided should be you have a recipe for confusion. A few years ago I used to do the A/G at a local fly-in and I can tell you the requests from many of the visiting pilots for 'clearances' etc were quite an eye opener. When I'm flying I always remember the part that was in the Air Nav Order when I had to learn it..'Notwithstanding any ATC clearance it shall remain the responsibility of the Aircraft commander to ensure the safe operation of the aircraft'. I think with that in mind you shouldn't go far wrong.. .. .Spiney