Servisair Gatwick
Couldn't agree with you more Merlin, if only them upstairs knew that!
Unfortuantely, there is a lot covered up by shift reports and delay codes, so the customer airlines are not aware unless they have their own staff monitoring. Pax Service coordinators are told to cover up deficancies and if anything is missed in their reports, it's covered further up the chain and i know first hand from Despatchers that they are not allowed to pass SVS attributable delays or face disciplinary action! if there is one, it has to go to management to be "massaged" or lost....unless someone from the Airline is there to uphold the true reason