Well said TartinTom, T1 vs T4 staff and the atiquated work practices there need to be sorted. As for other posts, alot of these Waterside coffee drinkers have volunteered - YES that's right vounteered to help our customers and try to take a bit of the strain from our colleagues at the coalface -NO OVERTIME. These Waterside coffee drinkers, so easily dismissed by numerous mosts on various threads, haven't always worked behind the scenes. Alot of us have worked in the terminals in previous roles at BA. The them and us bit
hing doesn't help!!