This is the bit that got me from the BBC article.
"The company said it would now look to appoint one person to cover both roles. "
So the airline is in a mess, T5 in a mess...so what do they do? Yup they sack 2 Senior Managers and decide one person can do the job. Now maybe I am missing something, but isn't this a time for ensuring you have adequate staff doing the job and not just promoting one yes man into a position where he will be too busy to talk to staff and customers and put right the wrongs? Or maybe that is the ploy, keep him so busy he cannot speak to the staff! Maybe the BALT do now want to hear from the people at the cliff face.