At the risk of injecting a positive post into a sea of negativity, I visited T5 yesterday (first time since doing some pre-opening trials) to meet and later drop off a travelling colleague, and was pleasantly surprised because:
- short term car park was free for two hours and I parked adjacent to the terminal entrance
- there seemed to be clearly marked helpers about every three metres to answer queries
- said colleague was through into arrivals within 20 minutes of landing time
- good range of cafe facilities in check-in area for business discussions
- very short queue for departures security
So, whilst I will never like the design of the building, I do think it can eventually be made to work reasonably well.