If only the muppets in mismanagement had a clue about how badly they run the operation there might not have to be so many redundancies in April 2008 and certainly some more in October 2008 at the end of the summer season.
Like another postee, they really dont have a clue about how things work, what the inside of an aircraft looks like and their decisions affect us all that want to provide a decent service to our Airlines (what's left of them)but can't because of staffing levels, lack of equipment; which frankly is embarrasing and affects our morale!
Perhaps if LGW Servisair mismanagement look at the money they have wasted on Airport One, Middle management, new computer systems for check in, telephone systems, De-Icing rigs and numerous other follies, we could have provided a half decent service and kept some contracts. I cannot believe the MD at Gatwick knows what is going on and allows it to happen or if she does, how is still in a job because our performance must look like s
at board level! we sometimes cant provide two boarding agents at a flight, or have more than one tow bar for 3 or four flights departing at the same time...shambolic!
Cant apologise enough to some of our customers for the crap service they get and the majority of us still work in the hope things will turn around for the better, but can't see it regrettably unless there's a change at the top!