Willie Walsh sucks up to Kate Moss, - stuff the rest.
http://www.dailymail.co.uk/pages/liv...n_page_id=1773
Miss Moss is just one of the thousands of BA customers who have been let down over the last two weeks and who in many cases are still waiting for their belongings.
Unlike most affected by this shambolic launch of Terminal 5, she has the money and the staff to sort this out and can sue BA later. If it is true that Walsh has authorised an instant payment of £10,000 to this one customer when he cannot even be bothered to write and apologise to the rest, he really should be kicked out on his arse. If as described in other articles, Broughton was responsible for fixing this, then I suppose it at least confirms at last that the man is still alive. The arrogance of this company and its so called leadership team is staggering.
For those who are still percevering with the Baggage “helpline,” you will probably have realised by now that even if they think they have sent your bags out from London (they aren’t really sure), thanks to all the work put in by Mr Walsh and his predecessors slashing the BA operation in the regions, the bags then fall out of the BA system once again as they are handed over to external agencies. They are not logged in on arrival, they just vanish and all the staff can do is admit that they are lost again, with the vague hope that fingers crossed; they may get delivered by a courier. Mr Walsh, why don’t you assign the two senior managers that you put on the Moss case to spend time at the warehouses re-matching bags to names thus allowing your punch drunk call centre staff the chance to offer at least a glimmer of hope.
Then resign.