jimworcs, I have to agree. The same policies that brought Ryanair to power and made MOL a Big Boy, now very rapidly need to be radically changed. It's still not too late for Ryanair to survive and to continue its growth, but my Goodness, they need an acute face-lifting, the new policy towards the customers not to loose the faithful ones and get even more in the future! It does not necessarily cost much money, it can be done wisely and cost-consciously, but it must be done NOW. Why the man brilliant and creative in economics who did achieve that much in the first stage of his firm's expansion is deaf to customers' opinions and unable to switch to another strategy when the situation changes?