the schambolic baggage situation is made far worse,as has already been stated,by BA management's decision to outsource it's ground handling at many of it's outstations.previously,dedicated,well trained employees worked hard to recover situations after operational distruption,however this resourse has been got rid of,with the now glaring black hole of no back up in times of crisis.the risks of outsourcing are well known and companies that choose to put short term profit ahead of operational integrity eventually suffer the consequences.BA is now suffering from that decision,operationally and importantly,it's brand reputation is once again damaged.both issues pale into insignificance,when compared to the suffering of it's passengers caught up in this fiasco.
Last edited by bermudatriangle; 11th Apr 2008 at 13:50.