I'm sure that Air France and SkyTeam are doing their nut over this!
Everyone has been blaming BA, and they must take a great deal of the blame themselves, but BAA / Ferrovial is the main culprit as they run the airport, facilities and buildings. I'm sure that they don't mind the problems at T5 too much as they will be making more money out of retail. T5 is Bluewater 2!
Lets face it... UK aviation is quickly going down the pan like Britain's railways have!
EagleStar