FCL managed to lose my CPL exam results for 3 weeks one time , the next time i had a change of licence they lossed my logbook but sent me another guys IMC rating and logbook insted !
I called the owner of the logbook and found that he had been waiting 4 weeks for it ,so despite the protests of FCL i sent it to him as i did not trust them to cock it up once more.
FCL has some very hard working people at the coleface who try to get the job done with inadiquate resorces but in my view the management should be introduced to the harsh realitys of the life on the outside of aviation house.