Capvermell.
I just received the below email from the BA Exec Club. It seems its now so bad that all even their marketing people can do is to grovel apologetically.
I's a shame that it never occured to Willie Walsh
to send a letter of apology to the 20,000 or so customers (or more likely ex-customers) who are now into week three of phoning the lost Baggage helpline. Very friendly people up in the Newcastle call centre, but they can do f**k all really other than apologise and they are getting sick of it.
