looking at the detail it seems his son came out in a rash (which was diagnosed as cp afterwards) on board during the flight. They were offloaded when the plane was diverted to India when another passenger got ill. There does not seem to be any issue about being taken off the plane and getting him looked at, just that his poor Australian partner and two young kids were treated appallingly.
I would not fancy risking taking my kids around a third world hospital and accross a strange city in a dangerous vehicle. Both parents must of been in a real state, strewth I would want to kill anyone who harmed my kids in any way. I cannot understand why they just did not get a doctor to see them in the airport, as they asked for in the first place. They stuffed up all right, big style.
He says the compo claim was not specifically for the phone call, but the long list of airline blunders - of which the phone call was merely one small incident. So the media have screwed up the story by missing out a big part. Story makes total sense now.