Can't argue that Ryanair is a successful business.
What annoys me is this sort of thing
http://news.bbc.co.uk/1/hi/business/7337165.stm
Plus the relentless arrogance and spin around every press release. They are focused on turnaround times and profits, and they deliver low fares. Fine. But don't pretend that you give a stuff about customer service when it's patently made as difficult as possible to register a complaint.