http://www.uk-airport-news.info/luto...ews-060408.htm
Luton Airport based all business class airline Silverjet insists passengers booking flights with it will not suffer the same baggage delays as travellers passing through Heathrow Airport. The airline, which flies from Luton to Dubai and New York, says demand for its services have increased amid ongoing teething troubles at Heathrow's new Terminal 5.
Silverjet CEO Lawrence Hunt said: ‘The problems at Heathrow are one of the main reasons we chose Luton Airport to base the Silverjet operation. It is the least congested of all London airports, it's not BAA operated and we have been able to work with Luton Airport to introduce our own dedicated baggage handlers, resulting in Silverjet not having lost one bag checked-in since we launched flights 15 months ago.’
Mr Hunt added that interest in lower profile ‘boutique' airports such as Luton is rising, with passengers keen to travel stress-free. He said: ‘At Silverjet, we know that there is a rapidly expanding segment of travellers in Dubai who expect more of their airlines. Fewer people are willing to tolerate the stress of using London's major airports, which is why we are using the boutique airport model to create a better overall experience for our passengers.’