Customer Service
Makes you chuckle does it well its not funny when your trying to get off this rock and do business.
Your right about airlines giving it to third parties so they can abdicate their duty of customer care and it goes to show how little you know about the million or so passengers who travel off this rock every year and are fed up of the airlines being afraid to face the public when it goes wrong Euromanx included.
Take the easy way out and appoint handling agents