I retired from BA five years ago and have the utmost sympathy for the hassle that the folks at the 'coalface' are going through, because of the incompetence of the so-called management.
I offer you this, in the hope that it gives some light relief:
Heard on Radio 5Live this morning............'In some quarters, T5 is now known as 'Hotel California'.............(you can check-in any time you want - but you can never leave.)'
What on earth has happened to the company I was so proud to work for?