"Willie Walsh". there's a lot of truth in what you say, however there needs to be a realisation that without a large number of analysts, marketeers and professionals, the only thing you'll be flying around the world is fresh air. There's a lot of bright hard working people burning the midnight oil trying to keep BA ahead of the competition. Stop bitching at people because you often don't understand what they do. It takes a varied and large team to run a 24/7 21st century people business. HOWEVER, a lot of these guys have been let down by the top too, for their efforts are often misdirected and bad ideas get through with good intentions because as we have siad middle management is missing the front line aviation experience. Don't tar all the white collar guys at Waterside with the same brush. It's becoming snidey and if you go too far down that path, pitting one part of the business hard against the other, you're screwed.
It's looking like make or break for BA now. You might have a working new Terminal and a new CEO by Christmas, or you might be losing millions in a strike so the real Wee Willie can screw your Ts & Cs through Jetstar II aka Open Skies. I won't be flying with BA until the dust settles. I hope you hold it together and remember it's the guys at the top that you should be aiming at ......