Thanks for the welcome to the forum, my comparison with British Leyland may have been rather harsh but to people outside BA i.e. the customers this is the way its beginning to look and I worry that BA may well soon find itself fighting for its very life, particularly if this now escalates into a series of pilots strikes. The damage to reputation very quickly lost will be very difficult to restore. Once you become a music hall joke in the minds of the public as happened at dear old BL no amount of expensive advertising will be able to reverse the damage. Let’s face it the ongoing lost luggage fiasco is certainly helping that along. When you have pilots making announcements to passengers to the effect that the company is crap and that they are ashamed to be working for BA (maybe words not quite that strong but we here what you say and certainly get the message) can you really blame people for taking the ABBA route (Anything But British Airways). What has been so bewildering is the sudden descent from what was clearly one of the world’s best airlines only a few years ago into the chaos we have at the moment. To be fair BA is also having an extraordinary run of bad luck just to prove the old adage that it doesn’t just rains it pours. I can not however understand how given recent events Willie Walsh is still in post, nobody at the top seems to be taking any kind of responsibility. I suppose the real worry is your shareholders will loose confidence and sell out to the first would be buyer who will be interested in BA only for its valuable routes. I accept that from the inside things may look different and not so bad but speaking as an outsider it looks worrying, and I’m sure in your hearts you must all be feeling some sense of danger with the way things are moving. Ultimately BA needs its customers far more then its customer’s need BA, the world after all is not short of airlines and your customers will start voting with their feet.