If you walk through BA HQ, Waterwold, in uniform or displaying an airside pass you become concious of hundreds of aggressive eyes peering at you from behind capuccinos with the question "what's he doing here"?
BA has so many support staff it is almost impossible for it not to be the best airline on Earth. However these poor souls have been fighting their own rear-gaurd action for the past few years. Indeed in the run up to T5 they have been very focussed on re-applying for their own jobs in a game of pass the parcel musical chairs.
BA is top-down rather than bottom-up and as a result customer service is a**** about **t. There is no way the front line, customer facing, staff should want for anything, the reality is the opposite.
As you leave Waterworld you can hear the front door re-allignment committee discussing how to move the main entrance to the north side, away from the noisy airport.
Last edited by FlyingTom; 8th April 2008 at 07:54.