While I'm on a roll, T5 has been years in the making. Staff should have been recruited months ago and their training complete by now. Systems should have been checked and re checked, back up systems in place.
Having worked for BA I was sometimes surprised that a/c ever left the tarmac. The pilots and frontline generally are great ( if jaded by the constant apologies) The managers could not manage a drink in the proverbial brewery. As a purser glaringly obvious problems would be reported by myself flight after flight and nothing would be done about it.
In the current climate, I doubt that BA will survive another 20 years. The management system has to change and each manager witin BA has to become more accountable.