I left BA cabin crew to train as a nurse 18 mths ago. I see many similarities in BA management as in NHS manangement.
There seems to be a lot of "graduate managers" ie people that have never met a pasenger/ patient yet are enabled to make huge decisions regarding their welfare. I am not against someone gaining a degree at uni and then progressing to a management position, but there is something to be said for someone "starting at the bottom" and working their way up.
I cared for a patient a few days ago who passed away. The bed manager sent the cleaners to clean his room within mins of his passing. Us nurses wanted to wait until all members of his family had been able to visit.(Some lived 2-3 hrs away) The cleaners waited outside ( with the rellys saying their goodbyes in the room) until I told them to leave. The bed manager who has a degree in media studies and an Msc in management had a huge go at me. She said that the relatives could say goodbye in the funeral home and that she needed the bed asap.
This lack of respect for the people that actually pay our wages is rife in BA too. As a purser on longhaul I often spent time calming down a pax that had been treated badly by BA. I often sent emails to relevant managers in my own time when I returned from flights to discuss the pax problems. In 13 yrs of working for BA, and 5 years as a purser I NEVER recieved a reply.