biddeout,
Sorry you lost your bags.
What caused me to have one of those
moments the other day was a BA press release which said something like this.
"We are working hard to return all bags, BUT these unaccompanied bags need triple screening and so we are sending them to Milan for sorting. Its absolutely normal and part of our SOPs" This was shown (on the BBC News site at least) with a picture of a lorry load of bags being loaded onto an Alitalia flight.
Several things sprang to my mind.
If they need triple screening, why are you putting them on an
aeroplane before you have allegedly triple screened them. Secondly, I am really glad that you are so expert at losing bags, that its is "absolutely normal and standard practice" to take them half way across Europe.
Who writes this stuff, or do they think we are so stoopid we just won't notice that they are trying to pull the wool over our eyes?