Three yellows
I went through on day one. All frontline staff were very friendly and were trying to be hepful, however, there was one major glitch at the fast bag drop termnal. After queueing for about 25 minutes we eventually got to the desk, only to find the teenager reading a text on what appeared to be her company mobile phone. She apologised (in a sorry for the inconvenience caused sort of way) and explained that the text said that had to go now and the desk was closing. No one to take over, not a supervisor in sight, we were just expected to go and queue somewhere else.
Might as well have not bothered though. Haven't seen my luggage since. Baggage Tracing insist that they know it is definitely in LHR. Great
