Have you been to T5?
In reply to Speedpig's question, Yes I have been a number of times. Indeed I have been there this afternoon. It's scary in there, too much glass and too many angry people. I feel sorry for the BA staff, there were a number of incidents today as tempers are starting to flare. Good move by BA to ban the media from the terminal, the scenes of people rowing and being ushered out by the police would make good TV. Customer service, path that's a joke.