Update from a punter
As I've been in and out of Oslo since Monday 31 Mar flying my 737 in dirty civvies I've checked with Menzies on the status of my missing bag.
At the end of each duty I've checked in with the duty staff in the arly evening always to be told that your bag is not here.
I checked on Friday and they were so busy that they told me to check the four recently arrived trolleys myself. I did that to find nothing. (Fantastic customer service eh - a club pssenger told to root around a load of trolleys!)
On Saturday (after fliyng to Alicante and back) I checked again with Menzies (BA reps) to be told that my bag was not at Oslo because it had been sent back to LHR where I was to pick it up!!!!!
I did point out that I had stated that I was in Oslo until Saturday; that was met with a shrug of the shoulders.
I do despair.
Regards
Exeng