Human Factor
Just consider the problems that caused the MAIN screw-ups.
Baggage going awry, BAA.
Lifts not working, BAA.
Toilets up the creek, BAA.
Security gate problems, BAA.
Car Parking problems, BAA,
Etc,Etc Etc.
Need I say more?
All those BAA's, Sounds like a Welsh speed dating agency.
Sorry.