Klingon, the redress system itself changed quite radically recently. More importantly, while other avenues are still open to Sid he should explore them. Formal complaints should be the last resort (excepting legal action).
Sid, write the letter to JPAC PACC through your OC PSF and I feel sure you will get the answer you seek with little further delay. Then, when you have won your case, speak to your Chf Clk/WO PSF about the interest payments you have not accrued while you waited for your case to be settled.
This nut will be cracked sooner if you don't use a sledgehammer.