Like the moderators I too felt the "T5 Chaos" thread was totally going off at a tangent.
Pprune exists to give rumours & news on aviation matters, not giving air time to peoples personel gripes and ego building.
So lets now have some sanity please.
Why did the T5 changeover fail so dismally.? The building is magnificant of that there is no doubt, but was it fully ready and fit for purpose, or was it let down by the people given the job of running it.?
Or were the people given the job of running it insufficiently trained,? lets face it most complex systems need some time to master. If the staff were just given a few short training periods at the new facility then what has happened in the last week was inevitable.
ie management failure.
As to the future, what will happen when BA moves all services from T4 at the end of this month, will the terminal again be found wanting.?
One problem I do foresee in the future, is either say a major power failure or bomb scare knocking out the whole terminal for a while, or much more likely a major traffic snarl up, accident etc, on the M25 close to the terminal. As this is the only significant road access into the facility, then having all your eggs in one basket could be a dangerous strategy for BA.