Absolutly correct Mercinary
Offer On-time,Quality service,Old fashioned tho' it may seem, will work.
I've worked for a mediumT/P Business Operator in the Europe area for the last 4.5 yrs, and all pax will say that they will keep on using the service because it gets you there on time.
It has made good profit for the last 11 concecutive yrs. I is a joy to work for and has a shallow gradient between Magmt and crew so idea's come and go all the time.
Very professional, Competent, All members included
How's about that then!!!!