Now this is a man that was loved or lothed at BA engineering, personally i thought he was a reasonable director. However, that latest posting, the first I have heard from BAA, is somewhat respectable. Well done Mr Matthews, that's how good
PR works. BA you could learn a trick or two.
Nothing grovelling, just matter of fact and business like. Proactive and straight to the point. Even a small concession to BA, shouldering a little blame for BAA's part. I mean he couldn't get away from the lift issue with an ITN reporter stuck in one. So there were infrastructure snaggs, so what, that didn't stop us getting the passengers, with luggage ready to go.
I think this is because Mr Matthews has prior experience of BA, he knows the individuals, he knows that when the '
sit down with BA' happens it will all end up being down to BA's PPP (BA's piss poor planning) and staffing issues.