Tagron - excellent post sir/madam - I commend it to the house!
You highlight the real issue - the fragility of the operation, mainly due to unrealistic scheduling and an under-resourcing in key areas. This operational fragility leads to numerous breakdowns with the end result of late AC and misdirected baggage etc. QED - unhappy CUSTOMERS.
Management need to be reminded of the whole raison d'etre of an airline and start prioritising accordingly. In fact, better still, let's have a clear out of the top mgmt echelons - they've proved their incompetence!