Flatfour:
Is there not a senior person in baggage handling at T5 on this forum who can tell us honestly what really happened from planning, through testing, to launch day ? I have been involved with the management of very large projects in a heavily unionised business and whilst some teething problems could be expected this outcome appears to be baggage handling chaos. I should like to know what really happened at each stage.
"They could tell you....but then they would have to kill you".
You will undoubtedly know about "cognitive dissonance". Otherwise known as "Talk to the hand", or "Lala lala lala I can't hear you!"
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