He said: "BA spends a lot of time familiarising people with the new environment. Our whole philosophy is [T5] has to be a great place to fly from and to work in.
Coby explained that members of staff were closely consulted to define processes to be simple and more efficient, while also ramping up customer service.
What utter tosh, interview was 1 week before the opening. Looks like staff weren't familiar nor the processes simple or efficient. Thats the true face of BA
PR 'sex it up'. Shame about what happened that it all came back to bite on the arse.