Like a previous poster, I have just had mail from BA telling me how they are about to move into T5 and how wonderful it will be - received after the event.
Also have an email asking me to complete a survey on why I am flying less often with the worlds favourite airline.....
I am flying with them less often because I am tired of being treated with total contempt whilst paying premium prices for a sub-standard product. There was no way to communicate the good news on the survey form.
I guess they will have to work it out for themselves.....