Frangatang, Hot Wings et al, the truth is a rather deceptive beast at BA. If what you are saying that the baggage/ground handling staff are deliberately sabotaging Terminal 5 than I suggest as before this is raised at the highest levels, formally.
If it turns out to be true and not more BA
PR spin, then those responsible should be brought to book. But seriously I do not think that is the case as most, including myself, wanted to see T5 a success. That way after the serial basket case BA is becomming, our futures may have been saved. As it stands the unmitigated disaster that T5 has become, I am sad to say I think this is no longer the case.
If what Frangatang is saying is fabrication then of course this is an irresponsible statement to make and disparaging to a hard working group at BA.
Oh, the truth is far from painful. Its why a full and independant investigation into what happened should be commissioned.