I am not surprised by the Terminal 5 fiasco. The sheer foolishness of some managerial decisions over the years has astounded me. Let me cite one example. A few years ago a decision was made to shorten the opening hours of the Arrivals Lounge at Terminal 4. (By the way, ba.com was not immediately updated to show this.) I arrived one afternoon from Vancouver expecting to be able to shave, have a shower and perhaps some food before leaving the airport only to be denied admission. Now, how much money did BA save by doing this? How much passenger goodwill was lost? What kind of manager makes/approves a decision like this? If someone reading this has knowledge of this particular decision, I, for one, would love to know how it came about.
Last edited by Seat62K; 1st Apr 2008 at 11:11.