The press association
I think i'd be right here to say that BA press department press release to the 'Press association'. Just like this mornings offering;
Calm descends on troubled airport
7 minutes ago
The atmosphere in Heathrow's Terminal 5 on Monday morning was calm as passengers saw an end to snaking check-in queues and delays at departures.
The building was starting to resemble the optimistic artists' impressions penned before its opening as travellers moved smoothly from check-in point to bag drop and on to security.
The Monday morning rush usually fills Heathrow's other busy terminal buildings to the seams but Terminal 5 looked almost empty. However, the calm comes at a price after British Airways was forced to cancel more flights again after a weekend of chaos.
The lack of passengers is probably because nobody trusts BA to fly them, they have voted with their wallets and gone elsewhere!!! Read between the lines...