BAengineering
Disturbingly I don't think there is an answer to the problem, you will find most staff have gone past caring, they just turn up and clock the 8hrs as easy as poss. Things used to be different ...
Once again, you state what I see at many other companies. As long as things are trundling along as normal - then the mgmt and shareholders think that everything is dandy.
Then there is, a planned big event or a fire at the data centre or some other out-of-the-blue event and the staff turn to the mgmt and find what they always knew they would find - a vacuum. The warning signs have been cropping up for years and BAA is in EXACTLY the same situation.
The Independent on Sunday:
So who's to blame?
Staff arrival BAA failed to provide enough parking for employees, and with only one security checkpoint open, this led to an early bottleneck
Baggage conveyors Vanderlande Industries, contracted by BAA, provided sophisticated state-of-the-art equipment. One belt failed completely
Baggage handling Alstec's system, BAA subcontractors, made staff process bags for cancelled flights and neglect pile-up elsewhere
Training BA accused of failing to prepare staff
Customer relations BA misinformed customers on compensation, and refused to provide hotel rooms for delayed passengers.