back quickly to the rubbish debate, its all down to GREED, BAA will only use the cheapest cleaners who then have to pay b
r all to the staff who are disinterested at best. What they should do is get the best value quote. IIRC some years ago a firm started paying their workers more to clean at the airports and the standard improved considerably, guess what happened, yep they lost the contract due to the cost.
Consistently BAA airports are dirty, ill kept and overcrowded. Outsourcing does not absolve the company.