... it was middle- and upper-management in both companies who failed. And that’s mainly due to a malady that has been sweeping the world for twenty years or more – the awful, abysmal, MBA.
If they recruited MBAs, they might have some motivated, sensible people who could get things done. Unfortunately I am not aware that BA recruit any MBAs at all - possibly symptomatic of an arrogant internal attitude to people not "made at BA"?
If you had ever met an MBA, you would generally realise how bright and intelligent they are, and what a huge ability they have to achieve. I don't see that in the current operation...