British Airways Chief Executive Willie Walsh has said the baggage handling system at Heathrow's Terminal 5 is now "generally working well".
He said BA now had 400 volunteers working to clear the backlog of 15,000 bags which has built up at the airport. "We are making every effort to reunite bags with their owners," he said.
A little more info at:-
http://news.bbc.co.uk/1/hi/uk/7321564.stm
Page last updated at 14:43 GMT, Sunday, 30 March 2008